Camellia Communications - About Us and Our Customers

We believe phone service should be available to everyone, no matter their income. That's why we support the Lifeline Assistance program in Alabama.

What is Lifeline? Lifeline Assistance provides reduced rates under federal universal service programs to eligible customers for phone service and installation.

How do I quality? Lifeline applicants must provide two proofs of ID and certify under penalty of perjury that they participate in an eligible program. Eligibility in Alabama is determined by participation by the customer, or a dependent within their household, in one of the following programs. Hayneville Telephone must receive satisfactory evidence of participation in one of these programs.

  • Medicaid (not Medicare)
  • Supplemental Nutrition Assist Program (SNAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing (Section 8 / HUD)
  • 135% Below Poverty Level (see required Income Based Documents below
  • Veterans & Survivor Pension Benefit

Persons in Family or Household48 Contiguous States and D.C.
For Each Additional Person Add$5,643

Required Income Based Documents

  1. Prior year's tax return
  2. Current income statement from an employer or paycheck stub
  3. Social security statement of benefits
  4. Unemployment/Workmen's compensation statement
  5. Notice letter of participation in General Assistance, divorce decree, child support award, or other official document containing income information
  6. Veterans Administration Statement of Benefit

Are there any restrictions? Yes, Lifeline benefits are limited to a single line of service. You are not eligible to receive multiple Lifeline discounts and must choose to apply your Lifeline discount to either one landline or one wireless number, but you cannot have the discount on both. Other service providers may use terms other than "Lifeline" to describe the Lifeline assistance program.

You will be required to certify under penalty of perjury that you will comply with this requirement. A Lifeline customer's residential address must be in an area where Hayneville Telephone offers the Lifeline service. Lifeline assistance may not be applied retroactively.